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At Green Emerald, we take pride in the quality of our books and curated collections. Because many of our items are printed on demand or personally handled (such as signed editions and book boxes), we offer a limited return policy designed to be fair and flexible.
Returns for Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at [Insert Contact Email]. We may ask for a photo of the issue to help us resolve it quickly.
Once approved, we’ll offer you one of the following:
- Store credit, if preferred
- A replacement at no additional cost
- A full refund
Other Returns & Exchanges
We typically do not accept returns on books unless they are damaged or incorrect. However, we understand that things happen. If you have a special circumstance (e.g., duplicate gifts, mistaken orders), please reach out within 14 days of delivery. We may offer:
- An exchange for another item of equal value
- Store credit for a future purchase
- A return option (customer responsible for return shipping)
All returned items must be in unused, resalable condition.
Non-Returnable Items
The following items are not eligible for return:
- Mystery boxes or curated book bundles
- Digital products (e.g., eBooks, PDFs) — if ever offered
- Personalized or signed books
Refunds
Once a return or refund is approved, depending on your payment provider, it may take 5–10 business days to process.
Contact Us
Questions about your order or return eligibility?
Email us at info@greenemeraldpublishing.com and we’ll be happy to help.